2. GET OUT FROM BEHIND YOUR DESK.  See for yourself what's going on.  Your
            place of business is where the action is.  Leave your footprints all over the place.  Your
            subordinates will see you're interested in their problems, working conditions and welfare.
            Many of your people problems will go away if you practice this point.

        3.  SEARCH OUT THE PROBLEMS.  They're there--waiting for you to find them.  If you
            think there are no problems in your organization, you are ignorant.  The trick is finding them
            before they bite you in the ass. Foster an environment that encourages people to identify
            problems to you.  If you shun problems, you are not fit to command.

        4.  FIND THE CRITICAL PATH TO SUCCESS.  Get personally involved on a priority
            basis.  Let your influence be felt on the make/break issues in your organization.  Avoid
            the "activity trap"--don't spend valuable time on trivial matters.  Weigh in where it counts.
            Be master of your fate--don't leave it to chance.

        5.  BE SENSITIVE.  Listen to people.  Communicate--remember, communication is what
            the other person hears, not what you say.  Communication is a sharing of perceptions.
            Empathize.  Learn to recognize problems.  Seek ideas.  Be innovative.  Listen, listen,
            listen!

        6.  DON'T TAKE THINGS FOR GRANTED.  Don't assume assume things wrong have
            been fixed.  See for yourself.  Neither assume problems will stay fixed.  The probability
            is high that fixed problems will recur.  Recheck the fix.

        7.  DON'T ALIBI.  Just fix it.  Remember you and your outfit can never be perfect.  People
            will make mistakes.  Don't be defensive about things that are wrong.  Nothing is more
            disgusting than a person who can do no wrong and has an alibi for everything that goes
            awry.

        8.  DON'T PROCRASTINATE.  Don't put off those hard decisions because you're not
            willing to make them today.  It won't be easier tomorrow.  This doesn't mean to take
            precipitous or unreasoned decisions--just be prompt.  Once you have arrived at what you
            think is the correct decision, get on with it.  Don't stymie progress.

        9.  DON'T TOLERATE INCOMPETENCE.  Once a person has demonstrated he is too
            lazy or too disinterested or unable because of aptitude to get the job done, you must have
            the courage to terminate his assignment.  You cannot afford to do less.  On the other hand,
            when your people are doing good work, recognize it and encourage them.  Certainly they
            will then do even better.

        10.  BE HONEST.  Don't quibble.  Tell it like it is.  Insist that your people do likewise.  They
            set their patterns based on your example.  Absolutely nothing is more disastrous to an
            organization than action taken on garbled information, half-truths, and falsifications.  Make
            sure your people know how you stand on this matter.  Encourage them to come to you if
            they have doubts about honesty and integrity in the outfit.  You must create an atmosphere
            of trust and confidence.  And be honest with yourself...don't gimmick reports and figures
            or use cunning ways just to make things look good.  If you do, you are a loser before
            you start.

        TO SUM UP:  Your task is to lead.  This requires hard work, enthusiasm for the job, and sensitivity to what's going on around you.  You must set your standards high, be involved, listen, know what your problems are, remove the weak, promote the strong--and to do all this you've got to be tough.  Finally, remember honesty and integrity are basic to it all.